Claims FAQ's
I need to make a claim, what do I do?
Here are some important points to remember in the unfortunate event of damage or loss:
- Report the circumstances as soon as possible to your broker or ourselves.
- Take immediate steps to minimise further loss.
- If the accident has resulted in personal injury or damage to property or third parties, do not admit liability or appoint a solicitor without our consent.
- If towage or salvage is required to protect your vessel from serious damage, try to agree a realistic set fee before acceptance.
My boat has been damaged by a Third Party what do I do?
We would recommend that we deal with this claim under your policy with us. We will then use our best endeavours to recover costs from the Third Party/their insurers. If a full recovery is made your no claims bonus and excess will not be affected.
How many estimates do I need to obtain?
One or two depending on the value of the claim.
Do you have a list of approved boat repairers?
Please click here to see a list of our approved boat repairers.
Will you need to appoint a surveyor to inspect my damage?
Not in every case. It will depend on the value and nature of the damage.
My boat has been stolen. What should I do?
Any theft or vandalism should immediately be reported to the police and advise us as soon as possible of your claim. Please ensure you obtain a crime reference number.
If I make a claim will my no claims bonus be affected?
If no recovery is made, in most cases, no claims bonus will reduce to zero.
What is policy excess?
This is the amount to be deducted or collected if you make a claim. The value of this will be shown on your policy schedule.
